Privacy Policy

Who we are

ReferralReady is operated by Seddon Digital (Australia). We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and we participate in the Notifiable Data Breaches scheme. Contact: hilary@seddondigital.com.au.

What we collect

Your email address (that's your whole login — no passwords), the business profile you provide or approve, the presentations you create, and practice metrics (pace, timing, filler-word counts, transcripts and coaching feedback). Payment details are handled entirely by Stripe; we never see your card number.

Voice recordings are never stored

When you record a practice run, the audio is sent for transcription, analysed, and immediately discarded. We keep only the transcript and the measured metrics — and you can delete those any time from the app.

Where your data lives

Our database and application run in Sydney, Australia. Some processing partners (below) process data transiently outside Australia; this is disclosed under APP 8. Every partner is independently security-certified:

• •Vercel (app hosting, Sydney region) — ISO 27001, SOC 2
• •Neon (database, Sydney region) — ISO 27001, SOC 2
• •Stripe (payments) — ISO 27001, PCI-DSS Level 1
• •Anthropic (AI script drafting & coaching) — ISO 27001, SOC 2 Type II — API data is not used to train models
• •Deepgram (speech-to-text for practice feedback) — SOC 2
• •Postmark (transactional email) — SOC 2

Your rights (APP 12 & 13)

From your account page you can view and edit your profile, delete individual presentations and practice sessions, download everything we hold about you as a file, and delete your account entirely. Account deletion removes your content immediately; billing records are retained for five years as Australian tax law requires.

Marketing email

We only send marketing or product-update emails if you actively opt in (the box is unticked by default, in line with the Spam Act 2003). You can turn it off any time from your account, and every such email carries an unsubscribe link. Turning it off never affects the essential emails below.

What we don't do

We don't sell your data and we don't use it for advertising. The essential emails we always send are transactional: sign-in links, your scripts, billing reminders and support replies.

Questions or complaints

Email us first and we'll do our best to fix it. You can also contact the Office of the Australian Information Commissioner (oaic.gov.au).